Consumer Alerts
April 26, 2024
Beware of Fraudulent Text Messages & Phishing Scams
It’s important to stay vigilant against fraudsters. We will never contact you by phone or text to ask for your digital banking login ID, password, or account number. If receiving a questionable text or call, do not provide your personal ...
April 2, 2024
Scheduled Online and Mobile Banking Maintenance
First Mid Online and Mobile Banking will be unavailable from 11:00 p.m. (CT) on Saturday, April 6 through 5:00 a.m. (CT) on Sunday, April 7, as scheduled maintenance is performed. Telephone Banking will also be unavailable. If you cannot log ...
January 22, 2024
Winter Weather Delayed Openings / Closings
Due to extreme weather conditions, the following First Mid locations will have delayed openings or closures on Monday, January 22nd. All times are listed in Central Time. Illinois Locations: Alton - 8:30 a.m. delayed opening Champaign Marketview - Closing at 1:00 ...
December 20, 2023
Don’t Fall for Holiday Fraud
Holidays are a time when we see an increase in fraud activity. As a reminder, First Mid will never call asking you to verify your debit card or account information over the phone. If you receive a call from someone who ...
December 4, 2023
Real-Time Blackhawk Transition Updates Including FAQs
Following the transition from Blackhawk Bank to First Mid, below are answers to the most frequently asked questions in our call center. Since we are experiencing higher than normal call volumes, we want to provide you with real-time answers to ...
November 30, 2023
Online, Mobile & ATM Banking Notice
This weekend, December 1-3, Online and Mobile Banking may be intermittently unavailable as we bring our new Blackhawk Bank customers online. If you cannot log in, please check back at a later time. Also during the weekend, some ATM functions may ...
September 28, 2023
Fraudulent Calls
We have been made aware of customers receiving phone calls which appear to be from our Customer Support number, 877-888-5629. This is an instance where our phone number has been spoofed and the calls are not actually coming from First Mid. ...
December 1, 2021
Invalid Address Fee, effective February 1, 2022
As your financial services partner, it's important to keep us notified when your mailing address changes. If the address we have on file for you is incorrect, someone else could be receiving and opening your account statement or other financial ...
October 25, 2021
Introducing Notifi Account Alerts
If you previously had alerts set up through Personal Online Banking or International Customer Online Banking, please reset your alerts. You now have more alert options to help you manage your account.
May 26, 2021
Fake Amazon Scam
If you're not familiar with the "Fake Amazon Scam", it's when scammers pressure their targets to download a crypto app or cash transfer app and send money at the direction of “Amazon”. Or, the scammer convinces the customer to give ...