Our new Personal Online and Mobile Banking experience is here! With new features and enhanced services packed into a modern platform, this is a step beyond the traditional Online and Mobile experience.
We understand that no matter how exciting a change may be, there will always be apprehension and some questions. Below you’ll find answers to common questions, including important details about the first time you log into the new platform.
The new app is available on Google Play and the App Store by using the links here.
Android Users: If you have a Work or School profile on your mobile device, go to the personal tab on your device to download the new app.
Changes and New Features
Why did First Mid update Personal Online Banking and Mobile Banking?
The new platform brings you a more modern and intuitive banking experience and makes it more convenient to manage your accounts and overall financial health. The upgraded experience also provides:
- Access to more of your First Mid accounts, including mortgage and credit card
- Ability to easily connect your accounts from other banks
- Additional card management tools
- Enhanced security with capability to send multi-factor authentication codes via text or email
- New financial tools to help you manage your money
What improved banking features are there?
- More flexible limits on mobile deposit
- Faster processing times on external transfers
- Greater flexibility with Zelle® and Bill Pay
- More transaction history is available
What new tools were added?
- Budgeting Tools for setting goals, establishing a budget, and tracking your spending
- Credit Score & Report, providing you with credit insights and allowing you to monitor your score as you build your financial health
- Card Updater, allowing you to update your card details with merchants who store your information for automatic payments or faster checkouts
- Secure Messaging, allowing you a way to securely send a message directly to the Bank
- Direct Deposit Switch, allowing you to expedite the update process for direct deposit to your First Mid accounts
Access and First-Time Login
Will I have to register for the new Online and Mobile Banking?
If you had a First Mid Online or Mobile Banking username and password prior to 8:00 a.m. (CT), Monday, March 10th, you were automatically enrolled in the new platform. You will not need to register again.
If you DID NOT have a login for Online or Mobile Banking prior to 8:00 a.m. (CT), Monday, March 10th, you can enroll, today!
Where do I access the new Online Banking platform?
Access to our new Online Banking is still available on our website www.firstmid.com by clicking the blue PERSONAL button in the upper right corner of the screen.
Will I need a new mobile app?
Yes, the mobile app has changed.
APPLE users with “auto updates” enabled on their device will automatically receive an app update. If you do not have automatic updates turned on, you will receive a prompt to manually update your app. You can also search for the blue ‘First Mid Mobile’ app in the App Store.
ANDROID users will receive a prompt to download the new app from Google Play and must manually delete the old app from your device. You can also search for the blue ‘First Mid Mobile’ app in Google Play.
The new ‘First Mid Mobile’ app is available on Google Play and the App Store by using the links here.
Android Users: If you have a ‘Work’ or ‘School’ profile on your mobile device, go to the ‘personal’ tab on your device to download the new app.
Will my login information change?
If you are currently enrolled in First Mid Personal Online and Mobile Banking, you will log in to the new Online and Mobile Banking platform with your existing username and password. The first time you log in with your existing credentials, you will be prompted to change your password for security purposes.
What if I do not know my login information?
It’s important that you know your current username and password. You will not be able to log in to the new platform without it.
IF YOU DO NOT KNOW YOUR USERNAME: Please call our Customer Support at 877-888-5629. After verifying your identity, they can provide your current username.
IF YOU DO NOT KNOW YOUR CURRENT PASSWORD: You may call Customer Support at 877-888-5629 for password assistance, or click the “Forgot Password” link to reset your password.
Will Face ID or Touch ID work the first time I log in?
Face ID and Touch ID will not work the first time you log in to the new platform. Once you’ve logged in with your credentials, you may set up Face ID or Touch ID for future logins.
What devices does the new mobile app support?
The app supports Android devices running the current version and the two most recent versions, and iOS devices running the current version and the two most recent versions.
If the new mobile app is not supported on your mobile device because it is an older version, you can still access the site through your mobile browser. Visit my.firstmid.com, scroll to the bottom of the page, and click ‘Mobile.’ You can then log in to your Personal Online Banking account and “favorite” or “save” the website for easier future login access.
How do I know what version of the app I am currently on?
To identify which version of the app you are on for both Android and iOS, log in to the app, navigate to the bottom right, and click More. The version number will be displayed at the bottom of the menu list of items.
I am an international customer. What has changed for me?
International Customers now have the same login process as our Personal Online Banking customers and can use our mobile app. However, payment features such as Bill Pay and Zelle®, that require a social security number (SSN), are not available.
After First-Time Login
Will I have to re-enroll in Zelle®?
No, you will not need to re-enroll in Zelle®. All history, activity, and social tokens (email addresses and phone numbers) will transfer over to the new system.
Will my Bill Pay information transfer over to the new system?
Yes! All Bill Pay information will transfer over to the new system.
Will my recurring or scheduled transfers need to be set up again in the First Mid Online Banking system?
Recurring internal transfers will carry over to the new system, however, they cannot be edited or deleted in the new system. Should you need help adjusting a transfer, please call our Customer Support at 877-888-5629 to edit or reschedule the transfer on the new system.
Will my existing external transfers carry over to the new system?
External transfers will need to be set up again in the new system. However, external accounts you had linked will come over to the new system.
Prior to connecting additional external accounts, please verify that your contact information with the other financial institution or service is current. Some external vendors may require two-factor authentication before allowing you to link your external account. Some vendors may also require two-factor authentication to update your external account balance within First Mid’s banking platform.
Is my transaction history going to carry over to the new system?
Transaction history will carry over to the new system.
Will I need to change my account information for direct deposits and automatic payments?
No! Account information for direct deposits and automatic payments will remain the same.
Will I need new checks or debit cards?
No! Your current checks and debit cards will continue to work after the upgrade.
Will I need to re-enroll in eStatements?
If you received eStatements on your account prior, you will automatically be enrolled in eStatements with First Mid on the new platform.
Will I need to re-enroll in mobile deposits?
No! The first time you make a mobile deposit in the new platform, you will simply need to accept the disclosures.
What is changing with telephone banking?
Telephone Banking will remain the same.
Will I need to re-establish my card controls?
Your card information and established controls will carry over to the new system. However, you will need to reset your card alerts in the new platform.
Will I need to reset my alerts?
If you had account alerts established within Online Banking prior to March 14, 2025, those will transfer to the new system. Debit card alerts and security alerts will need to be set up again.
Please Note: Any account alerts transferred from the old system to the new platform will not be editable at this time. This functionality will be available in the near future. Please watch for future information regarding the ability to edit or delete those transferred alerts.
Will my third-party services that are connected to my Online Banking account still work?
If you use third-party services like Venmo, Robinhood, Cash App, etc., the link between your account and the aggregator service will need to be re-established. Due to how the technology works, some of these will resolve and update quickly, but others may take time. You may also need to take steps within the aggregation software to reconnect your accounts.
Because these are providers that First Mid does not work with directly, you will need to contact them for any support in resolving connectivity issues.
