We look forward to welcoming our new customers from Providence Bank / Premier Bank Texas after the close of business on May 14, 2021. Over the weekend of May 14 , we will complete the integration of your accounts to the First Mid bank system. As we get closer to this weekend, you will likely have questions, so we have compiled a list of answers to Frequently Asked Questions.
Below are checklists of important dates, times and tasks you will want to complete to help make the transition as smooth as possible.
An Overview of Important Dates and Times
Now through Friday, May 14:
- Continue banking as you normally do.
- Print or archive any Providence Bank eStatements, check copies, etc. that you wish to keep for your files. Account history will not be available after May 14.
- Make sure your personal contact information on file with Providence Bank is updated and accurate. This would include your preferred email address, phone number and mailing address.
Monday, May 3 – Friday, May 14:
- Providence Bank ATMs will be converting to First Mid. You could see periodic disruption of service while the conversion occurs.
Friday, May 14:
- PLAN AHEAD: We recommend securing any cash you may need for the weekend ahead of time, and carrying additional forms of payment, outside of your debit card, during the conversion weekend.
- PLAN AHEAD: Providence Bank locations will close at the following times and will remain closed for the weekend.
- Jefferson Ave and Lake Saint Louis Banking Centers will close at 3:00 p.m. (CST)
- Fairview Heights Banking Center will close at 4:30 p.m. (CST)
- All other Providence Bank locations will close at their normal Friday times.
- All locations will be closed on Saturday, May 15.
- Effective 4:00 p.m. (CST)
- Online and Telephone Banking will be in inquiry mode only, you will no longer be able to transact on your Providence Bank account.
- Online Bill Pay service will no longer be available through Providence Bank.
- Mobile Banking and Mobile Deposits will no longer be available through Providence Bank.
- Effective 5:00 p.m. (CST)
- ATM service could be periodically interrupted throughout the weekend.
Saturday, May 15:
- After 11:59 p.m. (CST) Providence Bank debit cards will no longer be active. You will need to start using your new First Mid card.
Monday, May 17:
- Providence Bank locations will reopen as First Mid.
- You may sign into First Mid’s Online Banking. Click here for instructions.
- You may bank with us at any First Mid location.
What can you expect with First Mid?
All of us at First Mid are committed to making this transition as easy as possible. Your business and banking relationship are important to us and we look forward to helping you with all your banking needs.
If you missed the Welcome mailing which should arrive mid-April, the items included in the mailing can be found on the Providence Welcome Packet page.
Should you have any questions or concerns, please do not hesitate to contact our Customer Support at 877-888-5629.