Business Electronic Services FAQ

Will I receive a new business debit card from First Mid?

Yes, but please continue to use your Soy Capital Bank card until 5:00 p.m. (CST) on April 5. Your new First Mid business debit card will be a different design than your personal debit card. You should receive your new card and activation instructions before the end of March. Please do not attempt to activate and use your new First Mid card prior to 5:00p.m. (CST) on April 5. You should destroy your Soy Capital Bank debit card once your First Mid card has been activated.

Standard card limits are as follows:

• ATM daily limit $510;
• POS (point-of-sale) daily limit $2,000.

If you have specific questions, concerning your limits, contact the Customer Support Center at 877-888-5629 or your local First Mid banking center.

Due to the conversion process taking place over the weekend, use of your new card or access to ATMs could be limited or periodically interrupted. Please plan ahead and consider carrying alternative forms of payment.

If you have more than one debit card tied to different accounts, you will need to call your local banking center to verify which card is associated with each account.

Will business customers have access to account information online with First Mid?

Yes. Business Online Banking services are available for your business accounts through our website at www.firstmid.com. If you are a Soy Capital Bank Business Online Banking customer, you will be enrolled in First Mid’s online banking services and in most cases will retain your Soy Capital Bank username. If your username does change, you will be notified by letter.

For Businesses who use any of our Treasury Management Services, including ACH, Positive Pay, Remote Deposit, Fraud Filter or Wires, you will be logging into our new Commercial Online Banking. Prior to April 5, 2019, you will need to take these steps to ensure you are prepared for using the new Commercial Online Banking.

  1. Download and install a Secure Browser on your computer desktop. The secure browser will be used to access your new Commercial Online Banking. Links, available versions and supporting documents can be found at www.firstmid.com.
  2. Save your Activation Key. Your Activation Key will be sent in a separate email prior to Monday, April 8, 2019 and will be needed the first time you log into Commercial Online Banking using your secure browser.
  3. Print your ACH templates to validate your information in the new system.
  4. Print your wire templates to validate your information in the new system.

 

For Businesses who use only Business Online Banking and/or Bill Pay, you will be logging into our Business Online Banking. You will need to click “Business” on our website homepage to go to the Business Online Banking login screen . The system will require the following THREE pieces of information:

  1. Your Business Online Banking Username (Access ID)
    • Most users will retain your current Business Online Banking username
    •  If your user name needs to change – you will be notified ahead of time.
  2. Your Company ID Number
    • This will be communicated to you prior to Monday, April 8 .
  3. A Temporary Password
    • Prior to Monday, April 8 you will receive instructions on your password. The first time you log in to First Mid’s Business Online Banking, you will then be prompted to change your password.

You may continue to access your Online Banking through www.soybank.com, by telephone or Mobile Banking until 4:30 p.m. (CST) on Friday, April 5, 2019. Scheduled transactions made prior to 4:30 p.m. will be processed as normal. Access to your transaction history for Soy Capital Bank will not be available after 4:30 p.m.

If you wish to print or archive any Soy Capital Bank eStatements, check copies, etc. you must do so before 4:30 p.m. (CST) on Friday, April 5, 2019.

It is important to make plans to sign into First Mid’s Business Online Banking through our website at www.firstmid.com or through the secure browser, beginning on Monday, April 8, 2019.  If you need assistance, please call us at 877-888-5629 or stop by your local First Mid banking center.

Will I be able to pay my Company’s bills online with First Mid?

Yes. Online Bill Pay services are available.

If you are currently utilizing Soy Capital Bank’s Bill Pay system, you will need to print out your Soy Capital Bank’s Bill Pay history, payees and recurring payment information prior to April 5, 2019. Access to Soy Capital Bank’s Bill Pay system will end at 4:30 p.m. (CST) on Friday, April 5, 2019.

You will be able to log into First Mid’s Online Banking to access Bill Pay beginning Tuesday, April 9, 2019. The first time you log in, you will need to accept the terms and conditions.

Previously approved eBills will be not converted and must be set up within First Mid’s Online Bill Pay system. Payee information will convert, but the history will not.

If you would like to enroll in First Mid’s Business Bill Pay services you may do so by completing the Business Bill Pay enrollment form, located on Business Online Banking. You can begin this process on Monday, April 8, 2019.

What will happen to my Company’s eStatements?

If you are currently enrolled in eStatements through Soy Capital Bank, you will automatically be enrolled in eStatements with First Mid. Please verify your email address within your First Mid Online Banking account.

You will need to log into Soy Capital Bank’s Online Banking prior to Friday, April 5, 2019 and print or save any previous statements. Your April 5, 2019 statement from Soy Capital Bank will arrive in paper format.

Will I receive alerts on my business account?

You will need to log into Online Banking and set up any alerts you wish to receive on your accounts.

What will happen to my Remote Deposit Services?

After 4:00 p.m. (CST) on April 5, 2019, your existing Remote Deposit system will no longer be active. You will keep your existing hardware; however, in order to activate your system with First Mid, we will need to update your current system with the appropriate software . We will contact you directly to assist in the conversion process. You will be able to log into the First Mid Remote Deposit system beginning Monday, April 8, 2019.

How do I send or receive wire transfers with First Mid?

Beginning April 8, 2019, you will need to make sure any incoming wire transfers contain First Mid’s routing number and your new account number if applicable. If your wire transfer does not have the appropriate routing number listed, your wire transfer could be returned. To initiate an outgoing wire transfer, contact your local First Mid banking center. First Mid’s routing number is 071102076.

What is First Mid’s wire processing schedule?

Business customers can initiate outgoing wire transfers at any of our branch locations or through their Business Online Banking portal, if they are set up to do so.

Outgoing wire transfers completed, Monday through Friday (excluding federal holidays), before 3:00 p.m. (CST), will be sent the same day. Any out-going transfers completed after the 3:00 p.m. (CST) cut-off will be sent out on the next business day.

Incoming wire transfers received by First Mid, Monday through Friday, before 4:00 p.m. (CST) will be posted to the business’s account on that day. Any incoming transfers received after the 4:00 p.m. cut-off time will be posted to the business’s account on the next business day.

No wires are processed on Saturdays, Sundays or holidays.

Does First Mid offer services for collecting returned checks that I have deposited to my account?

Yes. First Mid automatically enrolls all business accounts in DoubleCheck, our electronic check recovery service, at no additional cost to you. If you would like more information about this service, or would like to opt out of this service, please call the Customer Support Center at 877-888-5629.

What will happen to my commercial services, like ACH Origination and Positive Pay?

If you currently have any of these services with Soy Capital Bank, you will continue to have this service with First Mid. We will contact you directly to provide further details. If you do not currently have any of these services but are interested in setting it up after April 8, 2019, please contact your local First Mid banking center or call the Customer Support Center at: 877-888-5629. We also offer ACH Fraud Filter to provide additional account protection.