Personal Electronic Services FAQ

ATM / Debit Cards
Will I receive a new debit card and/or ATM card?

Yes, but please continue to use your Soy Capital Bank card until 5:00 p.m. (CST) on April 5.

You should receive your new First Mid debit card and activation instructions before the end of March. Please do not attempt to activate and use your new First Mid card prior to 5:00 p.m. (CST) on April 5. You should destroy your Soy Capital Bank debit card and/or ATM card once your First Mid card has been activated. You will no longer receive a separate ATM and debit card. The First Mid debit card serves as an ATM card and doubles as a debit card, allowing you to make purchases anywhere VISA is accepted.

If you have not used your Soy Capital Bank card in the past 12 months, you will not receive a new card. If you would like a First Mid debit card, please visit your local First Mid branch.

Due to the conversion process taking place over the weekend, use of your new card or access to ATMs could be limited or periodically interrupted. Please plan ahead and consider carrying alternative forms of payment.

If you have more than one debit card tied to different accounts, you will need to call your local banking center to verify which card is associated with each account.

Will I receive a new Home Equity Line of Credit card?

No . If you would like to receive a card, please contact your local branch.

Will ATMs be available the weekend of April 5 – April 7

Beginning Friday, April 5, we anticipate that ATM access may be limited as we convert Soy Capital Bank ATMs to First Mid ATMs. Signs will be posted on ATMs during this time.

Will my ATM/purchase limits change on my debit card?

Yes, most debit card limits will change. Standard card limits are as follows:

• ATM daily limit $510;
• POS (point-of-sale) daily limit $1,500.

If you have specific questions, concerning your limits, contact the Customer Support Center at 877-888-5629 or your local First Mid banking center.

Are there withdrawal limits on First Mid ATMs?

For security purposes, the maximum amount that may typically be withdrawn in a single transaction from a First Mid ATM is $500.

Will my automatic payments continue on my Soy Capital Bank card?

No. You will need to contact your merchant or service provider to update your card number and expiration date once you activate your new card, but thereafter First Mid will automatically update your card information.

Will I still receive Debit Card Alerts?

First Mid utilizes Visa Purchase Alerts that allows you to enroll your card and receive real-time alerts when your card is used for a qualified purchase that meets the criteria you select during enrollment.*
To sign up visit https://visa.com/purchasealerts.
*A qualified transaction is any transaction routed through Visa.


Personal Online Banking, eAlerts & Bill Pay
Will I have access to my account information online with First Mid?

Yes. Online Banking services are available for your personal accounts through our website.

Click here for first time login instructions.

You may continue to access your Online Banking through www.soybank.com, by telephone or Mobile Banking until 4:30 p.m. (CST) on Friday, April 5, 2019. Scheduled transactions made prior to 4:30 p.m. will be processed as normal. Access to your transaction history for Soy Capital Bank will not be available after 4:30 p.m.

If you wish to print or archive any Soy Capital Bank eStatements, check copies, etc. you must do so before 4:30 p.m. (CST) on Friday, April 5, 2019.

It is important to make plans to sign into First Mid’s Online Banking beginning on Monday, April 8, 2019. If you need assistance, please call us at 877-888-5629 or stop by your local First Mid banking center.

Will my recurring or scheduled transfers need to be set up again in the First Mid Online Banking system?

No. If you currently have scheduled or recurring transfers set up in your current Online Banking system, you will not need to reschedule these on the new system. Transfers will not be permitted over the conversion weekend, April 5 through April 8. Please make note of these now so that you may review them after your initial log in.

Will I be able to pay my bills online with First Mid?

Yes. Online Bill Pay services are available.

If you are currently utilizing Soy Capital Bank’s Bill Pay system, access to the system will end at 4:30 p.m. (CST) on Friday, April 5, 2019. We strongly suggest you print out your Soy Capital Bank’s Bill Pay history, payees and recurring payment information prior to Friday, April 5, 2019.

Access to First Mid’s Bill Pay system will be available beginning Tuesday, April 9, 2019. Click here for information about Online Bill Pay.

If you would like to enroll in First Mid’s Bill Pay services you may do so through our Online Banking at www.firstmid.com. You can register for our Bill Pay services with your First Mid account number beginning Tuesday, April 9, 2019.

What will happen to my eStatements?

If you are currently enrolled in eStatements with Soy Capital Bank, you will automatically be enrolled in eStatements with First Mid. Please verify your email address within your First Mid Online Banking account.

Paper Statements: If you currently receive a paper statement and would like the convenience of an electronic statement, first sign up for Online Banking and then enroll in eStatements.

Your statement may arrive on a different day of the month than it currently does. If you had multiple accounts combined into one statement, you will continue to receive a combined statement. If your previously combined statement is not combined from First Mid, please contact our Customer Support Center at 877-888-5629. Savings accounts receive quarterly statements, but current account balances may be viewed within Online Banking.

You will need to log into Soy Capital Bank’s Online Banking prior to Friday, April 5, 2019 and print or save any previous statements. Your April 5th statement from Soy Capital Bank will arrive in paper format.

Can I receive alerts on my account?

Yes. You will need to log into First Mid Online Banking and set up any alerts you wish to receive on your accounts.

If I use Quicken® or QuickBooks®, will my Soy Capital Bank transaction history be available after April 5, 2019?

In order to retain your Soy Capital Bank transaction history, you will need to download them from Soy Capital Bank’s Online Banking prior to April 5, 2019. After that date, you will only be able to download your First Mid transactions to Quicken® and QuickBooks®. Transactions to your Soy Capital Bank account posting Friday night, April 5, 2019, will need to be manually entered into Quicken® or QuickBooks®.

For additional information, please refer to the Online Banking Support Documents page.


Personal Mobile Banking
Does First Mid offer Mobile Banking and Mobile Deposits?

First Mid offers both Mobile Banking and Mobile Deposits for personal accounts. If you were enrolled in Mobile Banking with Soy Capital Bank, you will need to re-enroll in First Mid’s Mobile Banking beginning April 8, 2019 and download First Mid’s app. Using the First Mid mobile app, First Mid does not charge a fee to make a mobile deposits.

Mobile Only and Mobile Bill Pay Users: First Mid’s Mobile Banking and Online Bill Pay are directly connected to our Online Banking system. Therefore, you will need to sign up for Online Banking first and then download the First Mid Mobile Banking App. To utilize Online Bill Pay, you will need to enroll.


Telephone Banking
Will I be able to access my accounts by telephone?

Beginning April 8, 2019, call 800-500-6085 and follow the prompts. The first time you call, use the last 4 digits of your social security number as your PIN number. For more information on our Telephone Banking service, visit www.firstmid.com.