Why use Telephone Banking?

Because sometimes you need to know, even when there’s no Internet connection. That’s why we provide real-time account information through Telephone Banking! This convenient service allows you to access your accounts toll free… any time, day or night, from any phone. The system features both Spanish and English instructions, plus the ability to transfer to a live representative during normal business hours.

What can I do with the Telephone Banking system?

  • Check account balances
  • Transfer funds
  • Make a loan payment
  • Verify if a check has cleared
  • Obtain information on loan balances, interest paid, and next payment date
  • Inquire about services, rates and much more!
Call 1-800-500-6085 to access this service or Contact Us for more information.
 

If you have Internet connection and want to SEE your accounts, we also offer Online Banking! Sign up today!




















Telephone Banking Instructions

To Access:
  1. Dial 1-800-500-6085
  2. Press 1 for English or 2 for Spanish
  3. Welcome message
  4. Select one of the following (press selection at any time during this message):
     - Account Information
     - Deposit & Loan Rates (will only list our website or visit your local banking center)
     - Investment & Loan Calculations (will only list our website or visit your local banking center)
     - Miscellaneous Information (locations & leave a message)
  5. Enter your account number, followed by the pound (#) sign.
  6. Enter PIN followed by the # sign. The first time you use the system, enter the last 4 digits of your Social Security Number. You will either be prompted now or within 30 days to change to a four-digit PIN of your choice. You may change your Personal ID (PIN) Number at any time by choosing that option in the menu.

    Important - Each joint account holder will need a separate PIN

  7. Press appropriate selection for your account information. You will hear options for accounts you are a owner/signer on. Once you know what numbers has been assigned to each of your accounts, you may enter that number instead of waiting for the system to complete the list.
     - Checking Information (including items in memo-post)
     - Savings Information (including items in memo-post)
     - Certificate of Deposit Information
     - Loan Information
     - Credit Check Loan
     - Leave a Message
     - Change Personal ID (PIN) Number
 
Important: If you wish to access another account that is not listed, return to the main menu and enter that account number, followed by the # sign.