Below are details about statements, overdraft protection, customer support, and additional banking services for our new Blackhawk Bank business customers.
Paper & Electronic Statements
Paper Statements
If you currently receive a paper statement with Blackhawk Bank, you will continue to receive a paper statement. If you would like the convenience of an electronic statement, you can enroll through the Resource Center found in the First Mid Online Banking platform starting Monday, December 4, 2023.
Electronic Statements
If you receive eStatements on your deposit account with Blackhawk Bank, you will automatically be enrolled in eStatements with First Mid. Please verify your email address within your First Mid Online Banking account.
ACTION > If you receive eStatements on your loan with Blackhawk Bank, you will need to re-establish eStatements with First Mid after Monday, December 4, 2023.
Statement Date & Frequency
Business checking, savings, and money market accounts will have an end-of-month cycle. Loan notices/statements may arrive on a different day of the month. If you have any questions regarding your statement cycle, please contact Customer Support at 877-888-5629.
Checking accounts receive monthly statements. Savings accounts will receive quarterly statements unless you currently receive monthly statements, but current account balances may be viewed within Online Banking.
Final Statement
Checking and savings accounts will receive a final paper statement for transactions through December 1, 2023 from Blackhawk Bank – even if you normally receive eStatements.
Certificates of Deposit will receive a year-end statement from First Mid.
Overdraft Protection
Existing Overdraft Protection Transfers
If you have overdraft protection transfers to your checking account from your savings or other deposit account with Blackhawk Bank, those will remain in effect.
Checking Account Overdraft Lines of Credit
If you have an overdraft line of credit with Blackhawk Bank, the line of credit will transfer to First Mid with no changes to the account. Please note, your statement may arrive on a different day of the month.
Additional Overdraft Protection
First Mid offers overdraft protection on checking accounts that qualify. You may contact Overdraft Support at 866-888-7968 after December 4, 2023 for details on your available options.
Customer Support
Account Information After Hours
First Mid offers access to your account information 24 hours a day, seven days a week through Online, Mobile, and Telephone Banking. Online Banking is available at www.firstmid.com or through our Mobile Banking app. Telephone Banking is available toll-free at 800-500-6085. You may also use an ATM to obtain balance information.
Telephone Banking Access
Beginning December 4, 2023, call 800-500-6085 and follow the prompts. The first time you call, use the last 4 digits of your Employer Identification Number (EIN) as your PIN. For more information on our Telephone Banking service, visit www.firstmid.com.
Customer Support
For additional assistance, you can speak to the employees at your banking center or contact our Customer Support Center during business hours.
Customer Support Center Hours:
Mon-Fri, 7:30 a.m. – 5:30 p.m. (CT)
Sat, 8:00 a.m. – 1:00 p.m. (CT)
877-888-5629
Immediately following conversion weekend, Customer Support hours may be temporarily extended.
Additional Services
Safe Deposit Boxes
If you have a safe deposit box at Blackhawk Bank, you do not have to do anything to move your box lease to First Mid. Your box will automatically be converted to our system. Safe deposit box annual billing notices are mailed 60 days prior to the due date with a 25-day grace period. A late fee of 10% of the rent amount applies to payments made 25 days or more after their due date. Drilling the box and lost key fees are a flat fee. Safe deposit boxes are not FDIC insured.
Merchant Card Processing
If you currently process merchant credit cards through Blackhawk Bank/BASYS, those accounts will not be converted to First Mid; they will remain active and there will be no changes.
Purchasing / Credit Cards
If you currently have a purchasing card through Blackhawk Bank/Banker’s Bank, those accounts will not be converted to First Mid; they will remain active and there will be no changes.
Stop Payments
Stop payments associated with funds coming out of your account (debit) will remain in effect; however, deposit (credit) stops that are set up on your account will not convert. If a deposit posts to your account that you did not authorize or you wanted stopped, please contact your First Mid banking center and we will assist you in returning the item.
2023 Year-End Tax Forms
You will receive 2023 tax forms from First Mid for activity that occurs in 2023 if the amount exceeds the minimum reportable required by the IRS.
In addition to banking services and investments, First Mid brings an expanded range of offerings including trust services, insurance, agricultural lending, farm management, and farmland sales. Staff at your local banking center will have a network of First Mid employees who can assist with these additional services.
