Below are answers to frequently asked questions about the transition of personal debit cards and the use of ATMs.
Will I receive a new debit card and/or ATM card?
Yes, if you currently have a debit card with Blackhawk Bank.
You should receive your new First Mid debit card and activation instructions the third week of November. For security purposes, your new First Mid debit card will arrive in a plain white envelope that does not say First Mid or Blackhawk Bank.
Once you receive your First Mid card, you may call 800-992-3808 to activate the card and choose a PIN. It’s important to activate your card and set the PIN, so it is ready to begin using conversion weekend. Once the initial PIN is selected, you can always change it in person at any First Mid ATM or banking center, or by calling 800-992-3808.
ACTION > Please do not attempt to use your new First Mid card prior to 5:00 p.m. (CT) on December 1; continue to use your Blackhawk Bank card until that time. As soon as you begin using your new First Mid card, you should destroy your Blackhawk Bank card.
ACTION > If you have automatic payments on your Blackhawk Bank card or have your card information on file with merchants, you may update your information after 5:00 p.m. (CT) on December 1. For automatic payments, be sure to contact your merchants and update your card number and expiration date before your next scheduled payment; thereafter, First Mid will automatically update your card information.
If you have not used your Blackhawk Bank card in the past 12 months, you will not receive a new card. If you would like a First Mid debit card, please visit your local First Mid branch on or after December 4.
PLAN AHEAD: Due to the conversion process taking place over the weekend, use of your new card or access to ATMs could be limited or periodically interrupted. Please plan ahead and consider carrying alternative forms of payment during conversion weekend.
If you have multiple accounts and more than one debit card, check the card mailer for the last four digits of the account tied to that card. Contact your local banking center to verify, if needed.
Will ATMs be available the weekend of December 1-4?
Some Blackhawk Bank ATMs will begin converting to First Mid ATMs prior to December 1. Once an ATM is converted to First Mid, you may continue to withdraw money using your Blackhawk Bank debit card but will not have the ability to make a deposit at that ATM until December 4. Signs will be posted on converted ATMs for communicating the limited services prior to December 4.
Friday, December 1 through Sunday, December 3, we anticipate all ATM access may be limited as we finalize the conversion of Blackhawk Bank to First Mid.
Will my ATM/purchase limits change on my debit card?
Yes, most debit card limits will change. Standard personal card limits are as follows:
- ATM daily limit: $510
- POS (Point-of-Sale) daily limit: $2,500
Are there withdrawal limits on First Mid ATMs?
For security purposes, the maximum amount that may typically be withdrawn in a single transaction from a First Mid ATM is $500.
Will I still receive debit card alerts?
ACTION > Beginning December 4, you will need to set up new debit card alerts using the card controls within the First Mid mobile banking app.
The card control features in the app also allow you to easily add your card to your mobile wallet (Apple Pay®, Google Pay, Samsung Pay), turn your card off/on as needed, set alerts, see spending insights, and set travel notices.
If you need assistance with your debit card, please contact your local banking center or call our customer support at 877-888-5629.
