Consumer Alerts

October 20, 2025

Customer Support Outage

Due to a vendor outage, our Customer Support and Treasury Support teams are currently unable to receive inbound calls, chats, and online contact submissions. The vendor is working to resolve the issue. We apologize for the inconvenience.

October 13, 2025

Downtime for System Upgrades

All Banking Centers & Customer Support will be closed on Saturday, 10/25 as we perform system upgrades. Online & Mobile Banking will also be unavailable from 5:00 p.m. (CT) on Friday, 10/24 thru 8:00 a.m. (CT) on Monday, 10/27. See important ...

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October 9, 2025

Holiday Hours for Columbus Day

All First Mid banking centers and Customer Support Center will be closed on Monday, October 13 for Columbus Day. We wish everyone a safe and happy holiday! For a list of all upcoming Holidays, click here.

October 3, 2025

Deposit Statements Delayed

Our statement provider is experiencing an issue that will delay deposit statements. They are actively working on a fix. We apologize for the inconvenience.

August 28, 2025

Holiday Hours for Labor Day

All First Mid banking centers and customer support will be closed on Monday, September 1 in observance of Labor Day. For a list of all upcoming Holidays, click here.

July 2, 2025

Holiday Hours for Independence Day

All First Mid banking centers and customer support will be closed on Friday, July 4th for Independence Day. We wish everyone a safe and happy holiday! For a list of all upcoming Holidays, click here.

March 4, 2025

Don’t be Scammed by Fraudulent Calls

We’ve recently been alerted that scammers may be calling customers. The calls appear to come from a legitimate First Mid phone number and the scammers are posing as members of the Fraud Department and tricking victims into confirming fraudulent transactions on ...

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