Consumer Alerts

Customer Support Outage

Due to a vendor outage, our Customer Support and Treasury Support teams are currently unable to receive inbound calls, chats, and online contact submissions. The vendor is working to resolve the issue. We apologize for the inconvenience.

Downtime for System Upgrades

All Banking Centers & Customer Support will be closed on Saturday, 10/25 as we perform system upgrades. Online & Mobile Banking will also be unavailable from 5:00 p.m. (CT) on Friday, 10/24 thru 8:00 a.m. (CT) on Monday, 10/27. See important ...

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Holiday Hours for Columbus Day

All First Mid banking centers and Customer Support Center will be closed on Monday, October 13 for Columbus Day. We wish everyone a safe and happy holiday! For a list of all upcoming Holidays, click here.

Deposit Statements Delayed

Our statement provider is experiencing an issue that will delay deposit statements. They are actively working on a fix. We apologize for the inconvenience.

Holiday Hours for Labor Day

All First Mid banking centers and customer support will be closed on Monday, September 1 in observance of Labor Day. For a list of all upcoming Holidays, click here.

Holiday Hours for Independence Day

All First Mid banking centers and customer support will be closed on Friday, July 4th for Independence Day. We wish everyone a safe and happy holiday! For a list of all upcoming Holidays, click here.

Beware of Fraudulent Calls, Text Messages & Phishing Scams

Like many financial institutions, our valued customers are being targeted by fraudsters. Calls and texts may appear to be coming from our Customer Support Center and/or our Fraud Department. PLEASE NOTE: First Mid will NEVER call or text to ask for ...

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Online and Mobile Banking: Important details about third-party aggregators and installing the app on Android devices

Third-Pary Aggregators:  Any third-party aggregator such as Venmo, Robinhood, Cash App, etc, that was linked to your Personal Online Banking account prior to our upgrade on March 17th will need to be re-linked in the new platform. Re-linking your account with ...

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Don’t be Scammed by Fraudulent Calls

We’ve recently been alerted that scammers may be calling customers. The calls appear to come from a legitimate First Mid phone number and the scammers are posing as members of the Fraud Department and tricking victims into confirming fraudulent transactions on ...

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Beware of Fraudulent Phone Calls, Text Messages & Phishing Scams

We will never contact you by phone or text to ask for your digital banking login ID, password, or account number. If receiving a questionable text or call, do not click on links or provide your personal information. If you ...

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