General FAQs
Get answers to general questions about the change from Blackhawk Bank to First Mid.
First Mid Locations
As a First Mid customer, you will be able to bank at any First Mid location.
Snapshot of Important Dates & Times
We are excited about bringing your accounts onto First Mid systems and merging our banks as one. Below is a timeline of events for the transition from Blackhawk Bank to First Mid.
| Now – Friday, Dec. 1 | Continue banking as you normally do. | ||
| ACTION> | Verify Blackhawk Bank has your updated contact information on file. This includes your mailing address, email address, and phone number. |
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| ACTION> | Visit www.firstmid.com/blackhawk to view conversion information online. Don’t forget to also bookmark www.firstmid.com in your web browser. |
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| ACTION> | Add communications@firstmid.com to your email contacts to ensure our emails land in your inbox. | ||
| ACTION> | Print or archive any Blackhawk Bank eStatements, check copies, etc. for your files. | ||
| Monday, Nov 13 – Friday, Nov 17 | All Blackhawk Bank ATMs, with the exception of the Belvidere and St. Charles ATMs, will convert to First Mid. You could see periodic disruption of service while ATM conversions occurs. |
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| Monday, Nov 20 – Friday, Dec 1 | ACTION> | If you currently have a Blackhawk Bank debit card, watch for your new First Mid debit card and activation instructions to arrive in the mail. |
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| ACTION> | Finish printing or archiving any Blackhawk Bank eStatements, check copies, etc for your files. If you use Quicken or QuickBooks®, you should also download your transaction history prior to December 1. | ||
| Thursday, Nov 30 | PLAN AHEAD | Effective 4:00 p.m. (CT) Bill Pay will no longer be available through Blackhawk Bank. |
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| Friday, Dec 1 | PLAN AHEAD | Blackhawk Bank locations will close at the following times and remain closed for the weekend: • St. Charles will close at 12:00 p.m. (CT). • Janesville and McHenry will close at 4:00 p.m. (CT) • All other Blackhawk locations and Customer Support will close at their normal Friday times. • Belvidere & St. Charles ATMs will convert to First Mid. |
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| Effective 4:00 p.m. (CT) You will no longer be able to make transactions on your Blackhawk Bank account through Online, Mobile, or Telephone Banking. Account information will be viewable only through Blackhawk Bank. • Bill Pay will no longer be available through Blackhawk Bank. • Mobile Deposit will no longer be available through Blackhawk Bank. |
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| Effective 5:00 p.m. (CT) ATM service could be periodically interrupted throughout the weekend. |
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| ACTION> | • Start using your new First Mid debit card, if you received one. • Your Blackhawk Bank debit card will no longer be active and should be destroyed. |
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| Saturday, Dec 2 | PLAN AHEAD | All Blackhawk Bank locations and Customer Support will be closed on Saturday, December 2. | |
| Monday, Dec 4 | All Blackhawk Bank locations will reopen as First Mid. | ||
| Beginning 7:30 a.m. (CT) First Mid Customer Support will be available at 877-888-5629 or through live chat on our website. |
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| ACTION> | You may now sign in to First Mid Online and Mobile Banking. | ||
